Client Satisfaction Survey
| Name | |
| Role | |
| Company |
Have you taken advantage of any of our consultancy services?
Choose the OBP services you have utilized.
How satisfied are you with our consultancy team's quality of communication and professional attitude towards you or your onshore team?
How satisfied are you with our consultancy team's responsiveness to your inquiries and concerns?
How satisfied are you with our consultancy team's ability to deliver the services within the agreed-upon timeframe?
How do you think our consultancy team can better serve you?
Are you receiving articles and newsletters from OBP?
How satisfied are you with the OBP's marketing efforts?
How likely are you to recommend us to other companies based on our marketing campaigns?
Kindly rate us using the scale with 1 = Not likely at all to recommend to 5= Extremely likely to recommend.
How do you think we can improve our marketing efforts?
Have you started offshoring with OBP, had staff replaced, or added new staff in the past 6 months?
How satisfied are you with the timeliness of updates provided during the course of the implementation?
How satisfied are you with the overall project implementation experience?
How can we improve your project implementation experience?
How satisfied are you with OBP's sourcing timelines for looking for new talents and replacements?
How satisfied are you with the quality of our hires for new talents and replacements?
How can we improve our sourcing efforts?
How satisfied are you with the trainee's product and industry knowledge?
How satisfied are you with the processing skills of newly deployed operators?
How satisfied are you with the trainee's professional attitude towards you or your onshore team?
How satisfied are you with the trainee's speed to proficiency (to learn your processes)?
How can our training team support you better?
How satisfied are you with the management team's promptness to address your feedback and concerns?
How satisfied are you with the management team's resolution and response to your feedback and concerns?
How satisfied are you with the timeliness of the management team to communicate staff updates, absences, emergencies, or uncontrollable office outages such as typhoons, etc?
How satisfied are you with the accuracy of the OBP reports?
How satisfied are you with the usefulness and quality of the OBP reports?
How can our operations management team support you better?
How satisfied are you with the OBP team's ability to execute their tasks with accuracy?
How satisfied are you with the OBP team's productivity?
How satisfied are you in with OBP team's mastery of your processes, tools, and system/s?
How satisfied are you with the OBP team's engagement towards you or your onshore team?
How satisfied are you with the OBP team's capacity to meet the set KPIs?
How satisfied are you with the OBP team's ability to adapt to process changes?
How can our operations team support you better?
How satisfied are you with the accuracy and timeliness of your invoices from OBP?
If you are dissatisfied with our invoicing ang collections process, kindly let us know why:
How satisfied are you with the way OBP handles your personal data?
If you are dissatisfied with our data privacy policies, kindly let us know why:
How satisfied are you with OBP's business continuity plans?
How satisfied are you with our ability to retain staff?
How satisfied are you with our current work setup?
Based on your overall experience, how do you foresee your level of engagement with OBP's services changing in the future?
How can we further improve the level of engagement between our companies in the future?
How can we support you better?
Based on your overall experience with OBP, how likely are you to recommend us to another business or colleague?
Kindly rate us using the scale with 1 = Not likely at all to recommend to 5= Extremely likely to recommend.
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